Dejan Lalić, Mirko Sajić, Željko Vidović, Goran Kuzmić, Dušanka Bundalo, Zlatko Bundalo

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The paper considers, proposes and describes possibilities and methods to solve problems in providing services in smart cities, where citizens have to appear in person in the city or municipality premises or at the teller/counter of the institution. In this way, by using information and telecommunication technologies, Web based solutions and Internet, citizens obtain services online, from their homes or working places, using all types of their PC equipment or smart mobile telephone, and do not waste their time in the city or municipality premises. Their contacts are also reduced, which is very important in the context of actual Corona virus pandemic. The services are provided and charged automatically and online. No cash is used, which is also a potential carrier of the Corona virus. The proposed method and proposed solution are based on application of the specially developed algorithm for service automation, developed and implemented adequate software application and designed hardware solution that fully supports the software solution and the process of service delivery automation.  The proposed system decreases costs and increases availability, quality and speed of services realization in smart cities and municipalities. Also, the proposed solution uses reliable methods for identification and authentication of a person using a service. For identification are used pictures, taken by a Web camera or a smart mobile telephone, of an identity document and of the face of the user and appropriate software for text and face recognition.


Digital technologies, information and telecommunication technologies, smart city services, tellers/counters in smart city institutions, algorithm for service automation, hardware and software solutions, web based solutions, Corona virus pandemic, methods

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