ICT ENABLED IMPLEMENTATION OF STRATEGY - EMPIRICAL EVIDENCE FROM SERBIAN CUSTOMS SERVICE

Sanja Dalton

DOI Number
10.22190/FUEO1702175D
First page
175
Last page
187

Abstract


In this paper ICT enabled implementation of Serbian Customs Service Strategy is presented. The aim of the research is to measure and analyze the impact of ICT on successful implementation of the Organization’s Strategy. The research was conducted by survey –questionnaires and personal interviews with the Customs Service Senior Management and Top Managers. The data was also collected by using secondary data (customs reports). The results show that the new computerized system has a positive impact on key performance indicators improvement that is the core goal of the Strategy.


Keywords

strategy, information and communication technology, strategic management

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