Sanja Dalton

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In this paper ICT enabled implementation of Serbian Customs Service Strategy is presented. The aim of the research is to measure and analyze the impact of ICT on successful implementation of the Organization’s Strategy. The research was conducted by survey –questionnaires and personal interviews with the Customs Service Senior Management and Top Managers. The data was also collected by using secondary data (customs reports). The results show that the new computerized system has a positive impact on key performance indicators improvement that is the core goal of the Strategy.


strategy, information and communication technology, strategic management

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