Tatjana Stevanović, Bojana Novićević Čečević

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Changing modern business environment necessarily triggers the need to constantly search for new business concepts, management modes, and performance measurement systems. In recent decades, lean business concept has been widely applied in companies. This concept focuses on creating value for customers. The value refers to the delivery of products and services with all the characteristics required by customers, just in time, and at the lowest price possible. As the basic task of the company is to satisfy different needs, it is understandable that the company success will depend on the success in satisfying its customers’ needs. In this sense, the research subject in this paper is defining a possible system of performance measures in companies that apply lean business concept. The research results show that Balanced Scorecard can be applied in companies that apply the basic lean principles. This is because it primarily takes into account the value delivered to customers, and, based on this value, forms performance measures within the given perspectives. Also, an important aspect of Balanced Scorecard refers to internal processes and learning and growth, which lean concept particularly concerns.


Balanced Scorecard, Lean concept, performance measures

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