Dragana Došenović

DOI Number
First page
Last page


Although the concept of job satisfaction has been explored and analyzed in numerous studies, it can be noticed that this concept has been studied in various ways. For this reason, the subject of research in this paper is a set of different scientific articles with topic related to job satisfaction. As the basic aim of this paper is to gain insight into the concept of job satisfaction, a research was carried out on a convenience sample of scientific articles. The results show that authors use different approaches when defining, studying and evaluating job satisfaction in their research. As a result, different methodologies, job satisfaction factors and scales designed for the assessment of job satisfaction can be found in existing literature.


job satisfaction, job satisfaction factors, the assessment of job satisfaction, job satisfaction scales

Full Text:



Alfes, K., Shantz, A. & Van Baalen, S. (2016). Reducing perceptions of overqualification and its impact on job satisfaction: the dual roles of interpersonal relationships at work. Human Resource Management Journal, 26(1), 84-101.

Battaglia, M. (2008). Nonprobability Sampling - Convenience Sampling. In: Lavrakas, P.J. (Ed.), Encyclopedia of Survey Research Methods, Thousand Oaks: Sage Publications.

Baumgartner, M., Dwertmann, D., Boehm, S. & Bruch, H. (2015). Job satisfaction of employees with disabilities: the role of perceived structural flexibility. Human Resource Management, 54(2), 323-343.

Bearden, W., Netemeyer, R. & Haws, K. (2011). Handbook of Marketing Scales. Thousand Oaks: SAGE Publication.

Brunetto, Y., Teo, S., Shacklock, K. & Farr-Wharton, R. (2012). Emotional intelligence, job satisfaction, well-being and engagement: explaining organizational commitment and turnover intentions in policing. Human Resource Manegement Journal, 22(4), 428-441.

Bryman, A. (2012). Social Research Methods. New York: Oxford University Press.

Buonocore, F. & Russo, M. (2013). Reducing the effects of work-family conflict on job satisfaction: the kind of commitment matters. Human Resource Management Journal, 23(1), 91-108.

Carmines, E.G. & Zeller, R.A. (1979). Reliability and Validity Assessment, Beverly Hills: Sage Publication.

Cranny. C.J., Smith, P.C. & Stone, E.F. (1992). Job satisfaction: How people feel about their jobs and how it affects their performance. New York: Lexington Books.

Creswell, J.W. (2013). Research Design: Qualitative, Quantitative and Мixed Мethods Аpproach. Thousand Oaks: SAGE Publications.

Daniel, J. (2012). Sampling Essential - Practical Guidelines for Making Sampling Choices. Thousand Oaks: Sage Publication.

Devellis, R.F. (2003). Scale Development: Theory and Applications. Thousand Oaks: SAGE Publications.

Dupre, K. & Day, A. (2007). The effects of supportive management and job quality on the turnover intentions and health of military personnel. Human Resources Management, 46(2), 185-201.

Ellickson, M. & Logsdon, K. (2001). Determinants of job satisfaction of municipal government employees. State and Local Government Review, 33(3), 173-184.

Flickinger, M., Allscher, M. & Fiedler, M. (2016). The mediating role od leader-member exchange: a study of job satisfaction and turnover intentions in temporary work. Human Resource Management Journal, 26(1), 46-62.

Garrido, M.J., Pérez, P. & Antón, C. (2005). Determinants of sales manager job satisfaction. An analysis of Spanish industrial firms. The International Journal of Human Resource Management, 16(10), 1934–1954.

Greenberg, J. (2011). Behavior in organizations. Upper Saddle River: Prentice Hall.

Gustainienė, L. & Endriulaitienė, A. (2009). Job satisfaction and subjective health among sales managers. Baltic Journal of Management, 4(1), 51–65.

Gittell, J., Weinberg, D., Pfefferle, S. & Bishop, C. (2008). Impact of relational coordination on job satisfaction and quality outcomes: a study of nursing homes. Human Resource Management Journal, 18(2), 154-170.

Holland, P., Pyman, A., Cooper, B. & Teicher, J. (2011). Employee voice and job satisfaction in Australia: the centrality of direct voice. Human Resource Management, 50(1), 95-111.

Holman, D. (2002). Employee wellbeing in call centres. Human Resource Management Journal, 12(4), 35-50.

Hoppock, R. (1935). Job satisfaction. New York: Harper Row.

Huang, Q. & Gamble, J. (2015). Social expectations, gender and job satisfaction: Front line employees in China’s retail sector. Human Resource Management Journal, 25(3), 331-347.

Johlke, M.C. & Duhan, D.F. (2000). Supervisor communication practices and service employee job outcomes. Journal of Service Research, 3(2), 154–165.

Jones, M., Jones, J., Latreille, P. & Sloane, P. (2009). Training, job satisfaction and workplace performance in Britain: evidence from WERS 2004. Labour (Committee on Canadian Labour History), 23(1), 139–175.

Lopez-Duarte, C., Vidal-Suárez, M.M. & Gonzalez-Díaz, B. (2016). International Business and National Culture: A Literature Review and Research Agenda. International Journal of Management Reviews, 18(4), 397-416.

Mayfield, J., Mayfield, M. & Kopf, J. (1998). The effects of leader motivating language on subordinate performance and satisfaction. Human Resource Management, 37(3), 235-248.

Neuman, W.L. (2014). Social Research Methods: Qualitative and Quantitative Approaches. Harlow: Pearson Education Limited.

Noe, R., Hollenbeck, J., Gerhart, B. & Wright, P. (2011). Fundamentals of Human Resource Management. New York: McGraw-Hill/Irwin.

Reiner, M.D. & Zhao, J. (1999). The Determinants of job satisfaction among United States Airforce Security Police, Review of Public Personal Administration, 19(3), 5-8.

Saari, L.M. & Judge, T.A. (2004). Employee attitudes and job satisfaction. Human Resource Management, 43(4), 395–407.

Salkind, N.J. (2010). Convenience Sampling. In: Encyclopedia of Research Design, Thousand Oaks: SAGE Publication.

Saunders, M., Lewis, P. & Thornhill, A. (2009). Research Methods for Business Students. Harlow, UK: Pearson Education Limited.

Scarpello, V. & Campbell, J.P. (1983). Job satisfaction: are the parts all there? Personnel Psychology, 36(3), 577–600.

Schermerhorn, J.R., Hunt, J.R & Osborn, N.R. (2005). Organizational Behaviour. New York: John Wiley & Sons.

Schneider, B. (1985). Organizational behavior, Annual Review of Psychology, 36, 573–611.

Smith, P.C., Kendall, L.M. & Hulin, C.L. (1969). The Measurement of Satisfaction in Work and Retirement. Chicago: Rand-McNally.

Spector, P. (1997). Job Satisfaction: Application, Assessment, Causes and Consequences. Thousand Oaks: Sage Publications.

Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13(6), 693-713

Takeuchi, R., Chen, G. & Lepak, D.P. (2009). Through the looking glass of a social system. Cross-level effects of high-performance work systems on employees’ attitudes. Personnel Psychology, 62(1), 1–29.

Warr, P.B., Cook, J.D. & Wall, T.D. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52(2), 285-294.

Wegner, T. (2013). Applied Business Statistics: Methods and Excel-Based Applications. Claremont, South Africa: Juta Academic.

Wright, B.E. & Davis, B.S. (2003). Job satisfaction in the public sector: The role of the work environment. American Review of Public Administration, 33(1), 70-90.

Zeffane, R., Ibrahim, M.E. & Al Mehairi, R. (2008). Exploring the differential impact of job satisfaction on employee attendance and conduct: the case of a utility company in the United Arab Emirates. Employee Relations, 30(3), 237-250.

Богићевић Миликић, Б. (2006). Менаџмент људских ресурса Human Resource Management. Београд: Центар за издавачку делатност Економског факултета у Београду.



  • There are currently no refbacks.

ISSN 0354-4699 (Print)

ISSN 2406-050X (Online)