RELATION BETWEEN JOB SATISFACTION OF EMPLOYEES AND THEIR PERSONALITY DIMENSIONS ACCORDING TO THE ‘BIG FIVE’ THEORY

Milena Nedeljkovic Knezevic, Maja Mijatov, Aleksandra Dragin, Sladjana Nedeljkovic

DOI Number
https://doi.org/10.22190/FUEO191003006N
First page
069
Last page
086

Abstract


Awareness regarding the increasing importance of human resources for achieving the organizational competitiveness on the market became an integral part of modern economy, where people, together with their knowledge and skills, represent strategic organizational resource. The aim of this research is to assess the influence of employees’ personality dimensions, according to the ‘Big Five’ theory, and certain facets of job satisfaction as well as different facets of job satisfaction on the overall assessment of job satisfaction. The influence of respondents’ socio-demographic characteristics on the individual facets of job satisfaction is also evaluated. The research results indicated that there is a significant difference in the assessment of individual facets of job satisfaction regarding the respondents’ demographic characteristics. Also, statistically significant correlations are found between personality dimensions: ‘Extraversion’, ‘Openness to new experiences’, ‘Conscientiousness’, ‘Agreeableness’ and ‘Neuroticism’ and individual facets of job satisfaction. The research results will be beneficial for providing the appropriate guidelines for improvement of human resource management of large organizations, especially in the case of public-owned organizations within the countries facing significant restructuring changes, such as Serbia.


Keywords

job satisfaction, personality dimensions, Big Five theory, transition

Full Text:

PDF

References


Anwar, M., Shah, S. Z. A., Khan, S. Z., & Khattak, M. S. (2019). Manager’s Personality and Business Model Innovation. International Journal of Innovation Management, 23(7), 1-27. https://doi.org/10.1142/S1363919619500610

Argyle, M. (2013). The Psychology of Happiness. London: Routledge.

Arthaud-Day, M. L., Rode, J. C., & Turnley, W. H. (2012). Direct and contextual effects of individual values on organizational citizenship behavior in teams. Journal of Applied Psychology, 97(4), 792-807. https://psycnet.apa.org/doi/10.1037/a0027352

Arvey, R. D., Bouchard, T. J., Segal, N. L., & Abraham, L.M. (1989). Job Satisfaction: Environmental and Genetic Components. Journal of Applied Psychology, 74(2), 187–192. https://psycnet.apa.org/doi/10.1037/0021-9010.74.2.187

Atari, M., Barbaro, N., Sela, Y., Shackelford, T. K., & Chegeni, R. (2017). The Big Five Personality Dimensions and Mate Retention Behaviors in Iran. Personality and Individual Differences, 104, 286-290. https://doi.org/10.1016/j.paid.2016.08.029

Avery, R. E., Smillie, L. D., & Fife-Schaw, C. R. (2015). Employee Achievement Orientations and Personality as Predictors of Job Satisfaction Facets. Personality and individual differences, 76, 56-61. https://doi.org/10.1016/j.paid.2014.11.037

Berglund, V., Johansson Sevä, I., & Strandh, M. (2016). Subjective Well-Being and Job Satisfaction Among Self-Employed and Regular Employees: Does personality matter differently?. Journal of Small Business & Entrepreneurship, 28(1), 55-73. https://doi.org/10.1080/08276331.2015.1115699

Burke, R. J., Graham, J., & Smith, F. (2005). Effects of reengineering on the employee satisfaction-customer satisfaction relationship. The TQM Magazine, 17(4), 358-363. https://doi.org/10.1108/09544780510603198

Editor(s): Monique Boekaerts, Paul R. Pintrich, Moshe Zeidner. Handbook of Self-Regulation, 41-84. https://doi.org/10.1016/B978-012109890-2/50032-9

Conte, J. M., Heffner, T. S., Roesch, S. C., & Aasen, B. (2017). A person-centric investigation of personality types, job performance, and attrition. Personality and Individual Differences, 104, 554-559. https://doi.org/10.1016/j.paid.2016.09.004

Cronin, J. J. Jr., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218. https://doi.org/10.1016/S0022-4359(00)00028-2

Fassin, Y., Deprez, J., Van den Abeele, A., & Heene, A. (2017). Complementarities between stakeholder management and participative management: Evidence from the youth care sector. Nonprofit and Voluntary Sector Quarterly, 46(3), 586-606. https://doi.org/10.1177%2F0899764016661247

Fiori, M., Bollmann, G., & Rossier, J. (2015). Exploring the path through which career adaptability increases job satisfaction and lowers job stress: The role of affect. Journal of Vocational Behavior, 91, 113-121. https://doi.org/10.1016/j.jvb.2015.08.010

Frey S. B., & Stutzer A. (2010). Happiness and economics: How the economy and institutions affect human well-being. Princeton University Press, Pricenton and Oxword., Oxwordshire. https://www.jstor.org/stable/j.ctt7rm1k

Funder, D. C. (2004). The personality puzzle. 3rd ed., W W Norton & Co.Furnham, A., Petrides, K. V., Jackson, C. J., & Cotter, T. (2002). Do personality factors predict job satisfaction?. Personality and individual differences, 33(8), 1325-1342. https://doi.org/10.1016/S0191-8869(02)00016-8

Gnjatović, D., & Leković, M. (2019). Contribution of tourist industry to reducing unemployment in the Republic of Serbia. TISC-Tourism International Scientific Conference Vrnjačka Banja, 4(1), 80-96.

Hackman, J .R., & Oldham, G. R. (1974). The Job Diagnostic Survey: An instrument for the diagnosis of jobs and the evaluation of job redesign projects. Yale University, New Haven, CT.

Hahn, E., Gottschling, J., König, C. J., & Spinath, F. M. (2016). The heritability of job satisfaction reconsidered: Only unique environmental influences beyond personality. Journal of Business and Psychology, 31(2), 217-231. http://dx.doi.org/10.1007/s10869-015-9413-x

Hess, M., König, S., & Hofäcker, D. (2016). Retirement transitions under changing institutional conditions: towards increasing inequalities? Comparing evidence from 13 countries. In Delaying Retirement (pp. 363-378). Palgrave Macmillan, London.

Horppu, M., Kuivalainen, O., Tarkiainen, A., & Ellonen, H. (2008). Online satisfaction, trust and loyalty and the impact of the offline parent brand. Journal of Product & Brand Management, 17(6), 403-413. https://doi.org/10.1108/10610420810904149

Hult, G., Hurley, R., & Knight, G. (2004). Innovativeness: Its antecedents and impact on business performance. Industrial Marketing Management, 33, 429-438. https://doi.org/10.1016/j.indmarman.2003.08.015

Hur, W. M., Moon, T. W., & Jung, Y. S. (2015). Customer response to employee emotional labor: The structural relationship between emotional labor, job satisfaction and customer satisfaction. Journal of Services Marketing, 29(1), 71-80. https://doi.org/10.1108/JSM-07-2013-0161

Ivcevic, Z., & Brackett, M. A. (2015). Predicting creativity: Interactive effects of openness to experience and emotion regulation ability. Psychology of Aesthetics, Creativity, and the Arts, 9(4), 480-487. http://dx.doi.org/10.1037/a0039826

Jansen, J. J. P., Van Den Bosch, F. A. J., & Volberda, H. W. (2006). Exploratory innovation, exploitative innovation and performance: Effects of organizational antecedents and environmental moderators. Management Science, 52(11), 1661-1674. https://doi.org/10.1287/mnsc.1060.0576

Jovanović, T., Mijatov, M., Dragin, A. S., Simat, K., & Majstorović, N. (2019). Identification of predictors’ effects on perceiving the ethical climate and job satisfaction within Serbian tourism industry. Journal of Management & Organization, 1-29. https://doi.org/10.1017/jmo.2019.36

Judge, T. A., & Zapata, C. P. (2015). The person–situation debate revisited: Effect of situation strength and trait activation on the validity of the Big Five personality traits in predicting job performance. Academy of Management Journal, 58(4), 1149-1170. http://dx.doi.org/10.5465/amj.2010.0837

Judge, T. A., Heller, D., & Mount, M. K. (2002). The Five Factor Model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530–541. http://dx.doi.org/10.1037/0021-9010.87.3.530

Judge, T. A., Weiss, H. M., Kammeyer-Mueller, J. D., & Hulin, C. L. (2017). Job attitudes, job satisfaction, and job affect: A century of continuity and of change. Journal of Applied Psychology, 102(3), 356-374. http://dx.doi.org/10.1037/apl0000181

Kaczmarek, M., & Kaczmarek-Kurczak, P. (2017). Personality traits and self-efficacy as predictors of business performance: A longitudinal study. Roczniki Psychologiczne/Annals of Psychology, 19(1), 121-137. http://dx.doi.org/10.18290/rpsych.2016.19.1-4en

Kampkötter, P. (2017). Performance appraisals and job satisfaction. The International Journal of Human Resource Management, 28(5), 750-774. https://doi.org/10.1080/09585192.2015.1109538

Kayal, S., & Das, B. (2016). The Impact of Five Factor Model of Personality on Job Satisfaction and Routineness of the Library Employees in Calcutta University. SRELS Journal of Information Management, 53(3), 187-193. 10.17821/srels/2016/v53i3/70499

Kilili, R., & Bozdağlar, H. (2013). Comparing job satisfaction among managers and employees: An empirical evidence leisure sector in North Cyprus. Interdisciplinary Journal of Contemporary Research in Business, 5(2), 509-516. https://journal-archieves33.webs.com/june13.pdf

Kwon Choi, B., Koo Moon, H., & Ko, W. (2013). An organization’s ethical climate, innovation and performance: Effects of support for innovation and performance evaluation. Management Decision, 51(6), 1250-1275. https://doi.org/10.1108/MD-Sep-2011-0334

Lee, C-K., Song, H-J., Lee, H-M., Lee, S., & Bernhard, B-J. (2013). The impact of CSR on casino employees’ organizational trust, job satisfaction and customer orientation: An empirical examination of responsible gambling strategies. International Journal of Hospitality Management, 33, 406-415. https://doi.org/10.1016/j.ijhm.2012.10.011

Li, W. D., Stanek, K. C., Zhang, Z., Ones, D. S., & McGue, M. (2016). Are genetic and environmental influences on job satisfaction stable over time? A three-wave longitudinal twin study. Journal of Applied Psychology, 101(11), 1598-1619. http://dx.doi.org/10.1037/apl0000057

Locke, E. A. (1976). The nature and causes of job satisfaction, in Dunnette, M.D. (ed.), Handbook of industrial and organizational psychology (1927-1950). Rand McNally, Chicago.

Lopez, T. B., Babin, B. J., & Chung, C. (2009). Perceptions of ethical work climate and person-organization fit among retail employees in Japan and the US: A cross-cultural scale validation. Journal of Business Research, 62(6), 594-600. https://doi.org/10.1016/j.jbusres.2008.05.018

Loveland, J. M., Lounsbury, J. W., Park, S. H., & Jackson, D. W. (2015). Are salespeople born or made? Biology, personality, and the career satisfaction of salespeople. Journal of Business & Industrial Marketing, 30(2), 233-240. https://doi.org/10.1108/jbim-12-2012-0257

Lukić, J. M., & Lazarević, S. Lj. (2018). Sources of workplace stress in service sector organizations. Facta Universitatis, Series: Economics and Organization, 15(3), 217-229.

Maggiori, C., Johnston, C. S., & Rossier, J. (2016). Contribution of personality, job strain, and occupational self-efficacy to job satisfaction in different occupational contexts. Journal of Career Development, 43(3), 244-259. DOI: 10.1177/0894845315597474

Marchand, C., & Vandenberghe, C. (2016). Perceived organizational support, emotional exhaustion, and turnover: The moderating role of negative affectivity. International Journal of Stress Management, 23(4), 350-375. http://dx.doi.org/10.1037/str0000020

Moliner, M. A., Sanchez, J., Rodriguez, R. M., & Callarisa, L. (2007): Relationship quality with a travel agency: The influence of the postpurchase perceived value of a tourism package. Tourism and Hospitality Research, 7(3-4), 194-211. https://www.jstor.org/stable/23745434

Ngek, N. B. (2015). Entrepreneurial self-efficacy and small business performance: the mediating effect of entrepreneurial mindset and openness to experience. Problems and Perspectives in Management, 13(4), 271-280. https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/7130/PPM_2015_04cont_Ngek.pdf

Noe, F., Uysal, M., & Magnini, V. (2010). Tourist customer satisfaction: An encounter approach. Routledge, London. DOI:10.4324/9780203852361

Olsen, N. V., & Sallis, J. (2006). Market scanning for new service development. European Journal of Marketing, 40(5/6), 466-484. https://doi.org/10.1108/03090560610657796

Pacheco, G., & Webber, D. (2016). Job satisfaction: how crucial is participative decision making?. Personnel Review, 45(1), 183-200. https://doi.org/10.1108/PR-04-2014-0088

Pantouvakis, A., & Bouranta, N. (2013). The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector. The TQM Journal, 25(2), 186-201. https://doi.org/10.1108/17542731311299618

Park, G., Lim, B. C., & Yong, J. (2017). Implications of Narcissistic Personality on Team Creativity and Viability. In Academy of Management Proceedings (Vol. 2017, No. 1). Briarcliff Manor, NY 10510: Academy of Management. https://doi.org/10.5465/AMBPP.2017.15659abstract

Pervin, L. A., & John, O. P. (1997). Personality: Theory and research (7th ed.). John Wiley & Sons.Petković M., & Lukić J. (2014). New Organizational Forms Supported by the Information and Communication Technology: The Case of Serbian ICT Industry. Facta Universitatis, Series: Economics and Organization, 11(2), 101-115.

Seibert, S. E., & DeGeest, D. S. (2017). The five factor model of personality in business and industry. The Oxford Handbook of the Five Factor Model, 27, 381. DOI: 10.1093/oxfordhb/9780199352487.013.1

Soomro, A. B., Salleh, N., Mendes, E., Grundy, J., Burch, G., & Nordin, A. (2016). The effect of software engineers’ personality traits on team climate and performance: A Systematic Literature Review. Information and Software Technology, 73, 52-65. https://doi.org/10.1016/j.infsof.2016.01.006

Spector, P. E. (1997): Job satisfaction: Application, assessment, causes and consequences. Sage, Thousand Oaks, CA. http://dx.doi.org/10.4135/9781452231549

Spector, P. E. (2000): Industrial and organizational psychology: Research and practice (2d edition). John Wiley, Chichester, UK.

Spector, P. E., Chen, P. Y., & O’Connell, B. J. (2000). A longitudinal study of relations between job stressors and job strains while controlling for prior negative affectivity and strains. Journal of Applied Psychology, 85(2), 211-218. https://doi.org/10.1037/0021-9010.85.2.211

Staw, B. M., & Ross, J. (1985). Stability in the midst of change: A dispositional approach to job attitudes. Journal of Applied Psychology, 70(3), 469-480. http://dx.doi.org/10.1037/0021-9010.70.3.469

Suldo, S. M., Riley, K. N., & Shaffer, E. J. (2006). Academic correlates of children and adolescents’ life satisfaction. School Psychology International, 27(5), 567–582. DOI: 10.1177/0143034306073411

Sun, J., Kaufman, S. B., & Smillie, L. D. (2018). Unique associations between big five personality aspects and multiple dimensions of well-being. Journal of personality, 86(2), 158-172. https://doi.org/10.1111/jopy.12301

Templer, K. J. (2012). Five-Factor Model of personality and job satisfaction: the importance of agreeableness in a tight and collectivistic Asian society. Applied Psychology, 61, 114-129. https://doi.org/10.1111/j.1464-0597.2011.00459.x

van den Berg, P., & Pitariu, H. (2005). The relationships between personality and well-being during societal change. Personality & Individual Differences, 39, 229–234. https://doi.org/10.1016/j.paid.2005.01.007

Vandenberghe, C., Panaccio, A., Bentein, K., Mignonac, K., Roussel, P., & Ayed, A. K. B. (2019). Time‐based differences in the effects of positive and negative affectivity on perceived supervisor support and organizational commitment among newcomers. Journal of Organizational Behavior, 40(3), 264-281. https://doi.org/10.1002/job.2324

Vroom, V. H. (1982). Work and motivation. Robert E. Krieger Publishing Company.

Ward, B. (2019). The Impact of Personality on Job Satisfaction: A Study of Bank Employees in the Southeastern US. IUP Journal of Organizational Behavior, 18(2), 60-79.

Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations beliefs and affective experiences. Human Resource Management Review, 12(2), 173-194. https://doi.org/10.1016/S1053-4822(02)00045-1

Wright, B. E., & Kim, S. (2004). Participation’s influence on job satisfaction: The importance of job characteristics. Review of Public Personnel Administration, 24(1), 18-40. DOI: 10.1177/0734371X03259860

Yidong, T., & Xinxin, L. (2013). How ethical leadership influence employees’ innovative work behavior: A perspective of intrinsic motivation. Journal of Business Ethics, 116(2), 441-455. http://dx.doi.org/10.1007/s10551-012-1509-x

Zhao, X. R., Ghiselli, R., Law, R., & Ma, J. (2016). Motivating frontline employees: Role of job characteristics in work and life satisfaction. Journal of Hospitality and Tourism Management, 27, 27-38.

www.data.stat.gov.rs/ (Retrieved in January 2020)




DOI: https://doi.org/10.22190/FUEO191003006N

Refbacks

  • There are currently no refbacks.


ISSN 0354-4699 (Print)

ISSN 2406-050X (Online)