Tatjana Kilibarda, Biljana Prodović Milojković, Šćepan Sinanović

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The global COVID-19 pandemic has changed the way health and education services are delivered, forcing to develop new effective strategies. The effectiveness of online-learning and online-teaching depends on many factors. The aim of this study is to analyze the factors that influence the effectiveness of knowledge management in new circumstances and to explain its use and strategies. A qualitative research was conducted during April and May 2022 in two higher educational institutions for nurses in Serbia. Data on a comprehensive view of the quality of teaching and learning methods was obtained through the opinions and attitudes of students and teachers who participated in two focus groups. The results showed that the most important factors that impact the quality of online-learning and online-teaching are: attitudes and motivation of students and teachers, confidence in using the technology involved, clarity of speech, teaching design, preparation for teaching, ability to monitor educational outcomes, clinical reasoning, storytelling. The more effective online-learning and online-teaching were, the more benefits and positive outcomes the students and teachers experienced. This study recognized some trends in nursing education, such as innovative teaching strategies of improving students’ clinical ability and leadership. The knowledge management structure and process can improve the education of nurses, and consequently improve the performance of teaching hospitals, which is the main goal of nursing education.


Knowledge management, nursing education, online teaching

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