Srđan Mladenović, Peđa Milosavljević, Nevena Milojević, Dragan Pavlović, Milena Todorović

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In the last twenty years, many companies have realized that the demands of the global market, including more demanding and receptive customers, have set new standards for production flexibility. Gradual reduction of mass production, characteristic of a large number of companies, has opened space for the introduction of a new system which focuses exclusively on the customer. The customer-oriented system was created with the idea that process optimization would lead to the production of a relatively cheap product, delivered on time and with the best possible quality. Such a system is achieved by applying the Lean Six Sigma concept. The aim of this paper is to identify all of the defects that occur as losses and complicate the process of production in order to achieve the Lean Six Sigma level in the Shinwon Company. The original data from the Shinwon company were identified, collected and analyzed, using the methods and tools of the Lean Six Sigma concept (Process Mapping, 5S audit, Pareto diagram, Ishikawa diagram, Seven basic wastes and SPC analysis), in order to present the effectiveness of the quality management system and to evaluate the possibility of its continuous improvement.


Lean, Six Sigma, Pareto Analysis, Ishikawa Diagram, Waste, Statistical Process Control

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