APPLICATION OF PROCESS FUNCTION METHOD FOR THE EVALUATION OF WATER TREATMENT PLANT ORGANIZATIONAL PERFORMANCE – PUC “NAISSUS” NIŠ CASE STUDY

Abstract

The analysis of the administrative public utility bodies in charge of water treatment and distribution revealed the need for improvement and a clear definition of the place and role of the administrative-planning bodies for water delivery, as well as the improvement of the implementation of works in water supply systems. In this research, the assessment of the organizational performance of the water treatment plant is performed by means of the process functions method. Furthermore, this method improves the efficiency of operations in the water treatment plants through the evaluation of job implementation in the field of water supply. The concept of process functions includes the analysis of key jobs necessary for timely and successful task implementation by each job role within the organization. This method is most extensively applied in the organizational sciences, such as human resource management – organizational design, including the analysis of functional organizational charts, while its application is limited in engineering sciences. Since the most important resource of any organization is the human capital (i.e., its employees), this paper focuses on a water utility company “Naissus” from Serbia regarding its evaluation of organizational performance. Furthermore, the aim of this study is to introduce process functions as a standard analytical method, thus connecting all activities within the water treatment plant in order to optimize its operations.